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ryanair robbery

May 26, 2009

I know it's uncool to complain about Ryanair: when you fly with them, you have to accept that you've got minimal rights and certainly no right to expect that you'll be travelling with dignity. And if something goes wrong, you have no-one but yourself to blame for choosing the world's least favourite airline.

But I have discovered an even craftier way for Michael O'Dreary to shake down his customers. This morning I logged into the 'manage my booking' part of the website to add a checked-in bag for a flight later this week. I paid the fee £10 with my credit card and received an 'error' message; so I tried again with another card and again received an 'error' message. Thinking it was a problem with the Ryanair website, I went to the internet cafe on the square and logged in again, only to find that both times the transaction had been processed and £10 deducted off my cards.

Obviously, I'm not going to bother to call the call centre in Ireland. Who needs the stress, especially when you're dialling an 0870 number and paying 10p per minute for the privilege? But surely it's illegal for a company to take money from a credit card and give the customer the impression that it hasn't? This is potentially a very lucrative scam for Ryanair. Or is it just another way to discourage customers from checking in a bag? Either way, you have been warned - or, in my case, robbed!

comments (5)

1. Posted by markyj on May 26, 2009 8:14 PM

Bleeding hell - daylight bloody robbery - I would double check the call charges though - I think you'll find it's actually £1 per minute - basically they don't want you calling. I have to say, my patience is really wearing thin with this increasingly non-budget 'no-frills racket of an airline!


2. Posted by jentana on May 27, 2009 1:35 PM

This gets better and better. This another good reason why I never want to fly Ryanair. Surely there an Office of Fair Trading in Ireland ? and if so, why are they doing nothing about this daylight robbery ?


3. Posted by Carmen on May 28, 2009 7:28 PM

Dear Mimi, as a lawyer (having also practised in Ireland a while ago) I can only recommend to contact the National Irish Consumer Agency, they are actually quite helpful!
http://www.consumerconnect.ie/eng/
Good luck!


4. Posted by mimi pompom on May 28, 2009 9:52 PM

Hi Carmen,

many thanks for that. I contacted my credit card company and they are going to contact Ryanair to say that I've disputed the transaction. But I will also contact the National Irish Consumer Agency and notify them of this interesting business practice.

Mimi x


5. Posted by Richard Pettinger on May 29, 2009 9:52 AM

Hi Mimi,

What a shame! If only they were able to take the long view and stop being so intent of slaying the goose that lays their golden eggs...The old story; push a good thing too far and ruin it.

ho hum. We'll just have to carry on driving down to take our position as Merewoman's neighbours (which we're doing tomorrow incidently, so may get to see you and Biff again next week).

Richard


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